Refund & Cancellation Policy

Last updated: [Effective date]

This is a starting-point template, not legal advice — please have it reviewed and fill in the bracketed placeholders before publishing. It's written to match how orders currently flow through the Platform (Merchant-initiated cancellation, manual refund handling); update it if that process changes.

This policy explains how cancellations and refunds work for the different order types on PrintNiq. Because most orders here are for on-demand physical printing rather than shippable goods, refund eligibility depends mainly on whether printing has started, not on how much time has passed.

1. Print orders (documents, photos, posters)

Before printing starts: if an order hasn't yet been picked up for printing by the Merchant, it can be cancelled and is generally eligible for a full refund.
After printing starts or completes: because printed material is produced specifically for you on request, orders that have already been printed are not eligible for a refund, except where the print was defective, significantly different from what was ordered, or wasn't delivered due to a fault on the Merchant's or PrintNiq's side.
If a Merchant cancels your order (for example, they're unable to fulfil it), you'll be refunded in full automatically.

2. PVC ID card orders

The same principle applies: cancellations before the card has been printed/produced are eligible for a refund; once a card has been printed with your submitted photo/details, it can't be reused for another order, so it's non-refundable except for a genuine printing defect or fulfilment error on our or the Merchant's side.

3. Document service requests

Requests handled directly by a Merchant (form filling, document preparation, and similar services) follow the same principle — refundable if the Merchant hasn't started work on the request, and evaluated case-by-case afterward based on how much work was completed and whether it met what was requested.

4. Merchant subscription plans

Subscription plans renew for the billing period shown at the time of subscribing (e.g. monthly).
You can cancel a subscription at any time from your Merchant dashboard; cancellation stops future renewals but does not refund the current, already-paid billing period.
If you're charged in error (for example, a duplicate charge or a charge after you cancelled), contact us and we'll refund the erroneous charge.

5. How to request a refund or cancellation

For a print, PVC card, or document service order: cancel directly from the order (where the "Cancel" option is still available), or contact us via our Contact page with your order number if the option is no longer shown. For a subscription issue, contact us the same way, or manage your plan directly from the Merchant dashboard.

6. Refund processing time

Approved refunds are issued to your original payment method via our payment gateway (Razorpay) and typically take a few business days to reflect in your account, depending on your bank or card issuer's own processing time.

7. Disputes

If you're not satisfied with how an order was fulfilled, please raise it with us first via our Contact page — most issues are resolved faster this way than through a payment gateway dispute, and we're glad to help mediate directly with the Merchant.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above.