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Refund & Cancellation Policy

Last updated: 26 September 2026

This Refund & Cancellation Policy explains when an order or service placed through PrintNiq may be cancelled and when a refund may be issued. PrintNiq connects customers with participating merchants who provide printing, PVC card, document preparation, and related services.

Because many PrintNiq services are prepared or printed specifically for the customer, refund eligibility generally depends on whether the merchant has started processing or producing the order.

1. Print Orders

  • Before printing starts: If the merchant has not yet started processing or printing your order, you may request cancellation. Eligible cancellations are generally refunded in full.
  • After printing starts: Once printing or production has started, the order is generally non-refundable because the material has been prepared specifically for the customer.
  • Defective or incorrect printing: If the printed material is materially defective, substantially different from the submitted order, or affected by an error attributable to the merchant or PrintNiq, the issue may be eligible for a refund or reprint after verification.
  • Merchant cancellation: If a merchant cancels an order because they are unable to fulfil it, the customer is eligible for a full refund of the amount paid for that cancelled order.

2. PVC ID Card Orders

PVC ID cards are produced using the customer's submitted information, photograph, and other details. A cancellation request may be accepted before production begins. Once production or printing has started, the order is generally non-refundable because the personalised card cannot normally be reused.

If the card contains a verified printing defect, incorrect production, or a fulfilment error caused by the merchant or PrintNiq, the customer may request a reprint or refund, subject to verification.

3. Document Service Requests

Document-related services such as form filling, document preparation, file processing, and similar services may be cancelled before the merchant begins work. Once work has started, refund eligibility will depend on the nature of the service, the amount of work completed, and the reason for the cancellation.

If a service was not completed as requested due to an error attributable to the merchant or PrintNiq, the customer may contact us for review and appropriate resolution.

4. Merchant Subscription Plans

  • Subscription plans renew according to the billing period and pricing displayed at the time of subscription.
  • A merchant may cancel a subscription from the Merchant Dashboard at any time. Cancellation prevents future renewal but normally does not refund an already-paid billing period.
  • If an incorrect, duplicate, or otherwise unauthorised subscription charge occurs due to a billing error, the merchant should contact PrintNiq for verification and correction.
  • Any promotional, trial, or special subscription terms shown at the time of purchase will apply to that subscription where applicable.

5. How to Request a Cancellation or Refund

For an eligible print, PVC card, or document service order, use the Cancel option from the relevant order page when it is available. If the cancellation option is no longer available, contact PrintNiq through the Contact page and provide your order number and the reason for your request.

For subscription or merchant billing issues, contact us through the Contact page or use the subscription controls available in the Merchant Dashboard.

6. Refund Review and Processing

Refund requests may be reviewed against the order status, production status, payment record, and the reason provided by the customer. PrintNiq may request additional information where necessary to verify the request.

Once a refund is approved, it will normally be processed to the original payment method through the payment gateway used for the transaction. The time required for the refund to appear in the customer's account may vary depending on the payment provider, bank, card issuer, or other financial institution.

7. Order Disputes and Resolution

If you believe an order was not fulfilled correctly, please contact PrintNiq through the Contact page first. Providing the order number, relevant details, and supporting information can help us review the issue and coordinate with the merchant where required.

PrintNiq may review the transaction and merchant fulfilment details before determining an appropriate resolution. Where applicable, a verified issue may be resolved through a refund, reprint, correction, or another suitable remedy.

8. Important Exceptions

Refunds are not normally available for customer-submitted mistakes, incorrect personal details, incorrect files, incorrect photographs, or other information supplied by the customer after personalised production or processing has started. If the merchant has not started processing, the customer should request cancellation as soon as possible.

9. Changes to This Policy

PrintNiq may update this Refund & Cancellation Policy from time to time to reflect changes to our services, order process, payment systems, or operational practices. The latest version will be published on this page with the applicable "Last updated" date.

10. Contact Us

If you have a question about a cancellation, refund, order, or subscription charge, please contact PrintNiq through our Contact page and include your order number or relevant transaction details so that we can review your request.